* Bientôt disponible en français.
Features
Voicemail
- Authentication with PIN
- Voicemail to E-mail
(Optional Attachment) - Custom greeting messages depending on status (Busy, Unavailable)
- Voicemail operator support
- Timezone support
- Sounds per language
- Limit voicemail length
- Limit voicemail count
- Voicemail Groups
- Message Waiting Indicator (MWI)
- Unlimited Enhanced Voicemail
- Operator/Exit Digit
- Unified Messaging
System Extensions
- Caller ID control
- Codec selection
- Auto Provisioning
- Voicemail
- CSV upload
- CSV Download
- Protocols: SIP, IAX2, DAHDI
- Outbound Destinations Permissions
- Enhanced Services
- Departments
- gloCOM Modules
and Editions - QR Code
- Desktop Apps integration
- Mobile Apps integration
- Call Recording
Enhanced Services
- Call Screening
- Mobile Numbers
- Speakerphone Page
- Follow Me
- Group Hunt
- Call Forwarding
- Do Not Disturb
- Caller ID
- Last Caller
- Call Park
- Instant Recording
- Call Pickup
- Call Filters & Blocking
- Directory / BLF List
- Speed Dial
- Optional Web Callback
- Delete Recordings
- Listen to Recordings
- Call Monitoring
- Optional Phone Callback
- Monitoring Conferences
- Paging/Intercom
- Remote Access
- Force Codec
- Strip Digits
- CSV Upload
- CSV Download
- Destination: Extension
- Destination: Multi-User
- Extension (DID Forward ing)
- Destination: IVR
- Destination: Queue
- Destination: Voicemail
- Destination: Conference
- Destination: Remote Access
- Destination: Trunk
- Destination: Fax to E-mail
- Destination: External Number
- Destination: Phone Callback
- Destination: Deny Access
- Destination: Operation Times
Setup Wizard
- Network configuration
- Billing
- LCR
- Caller ID control
- Codec selection
- Auto Provisioning
- Voicemail
- Call Recording
- CSV Download
- Departments
- gloCOM Editions and Modules
- Desktop Apps integration
- Mobile Apps integration
Conferences
- Limit maximum number of participants
- Dynamic conferences via Desktop App
- Conference PIN
- Conference Admin PIN
- Conference Marked User PIN
- Dynamic PIN Prompt
- Announce user join/leave
- Announce number of participants
- DTMF menu for participants
- Control options for each member
Supported Browsers (GUI)
- Internet Explorer 10+
- Safari
- Google Chrome
- Firefox
Operation Times
- Default Destination
- Custom Destinations for specific Day/Time Range
- Control Open Days and Hours
- Control Closed Dates and Hours
- Custom Greeting
- Bullhorn
Ring Groups
- Incoming Call Confirmation
- Strategy: All
- Strategy: Round
- Strategy: Round Memory
- Strategy: Least Recent
- Ringtone customisation
- Caller ID customisation
- Custom greeting
- Exit Digit
Queues
- Strategy: Ring All
- Strategy: Linear
- Strategy: Least Recent
- Strategy: Fewest calls
- Strategy: Random
- Strategy: Round-Robin with memory
- Strategy: Random with penalty
Hot Desking
- Polycom
- Yealink
System Administration
- Web Browser Administration
- Role Based Administration
Setup and Configuration
- Unlimited Expandability
- Setup Wizard
- Phones Auto
- Configuration/Provisioning
Monitoring
- System Extensions
- Trunks
- Live Channels
CDR Reports
- CDR Search and Filters
- Listen and Download Call Recordings
- Delete Call Recordings
- Make calls
- Print recordings
- E-mail recordings
- CSV Download
- CDR Summary
CDR Statistics
- Daily statistics
- Compare data by day / month
- Calls duration per month
- Personal IVR
- Online User Directory
- System Operation Times
Customisation & Reliability
- Services Monitoring
- Powerful Reporting
- System Backup
- Custom Extensions
- Custom routing via dial plan
- System Extensions
- Protocols: SIP, IAX2, DAHDI
- Outbound Destinations Permissions
- Enhanced Services
FAX
- SIP T.38 support
- Sending faxes
- Receiving faxes (E-mail)
- Viewing faxes in TIFF / PDF format
- FAX Cover page customisation
GUI Global Settings
- Global Administrators
- Site / Tenant Administrators
- Date / Time format settings
- Language settings (Internationalisation support)
- HTTP API
- IP Address restrictions (blacklist/whitelist)
- Branding
Branding
- Custom Login logo
- Custom CSS branding
- Product name branding
HTTP API
- Extensions
- Trunks
- DIDs
- Ring Groups
- IVRs
- CDRs
- Routes
- Servers / Tenants
- Service Plans
- Destinations
Delivery Method(s)
- Timezone configuration
- Administrator password
- Licensing
- Services control
- SMTP Configuration
- G.729 codec and license installation
- Updates and Upgrades
- Backup
- QoS
Auto Provisioning
- HTTP/HTTPS provisioning
- with Authentication
- TFTP provisioning
Remote Access
- Destinations
- Voicemail
- Agent Login
DIDs
- Destination: Caller ID Validation
& Routing - Destination: Caller ID Replacement
- Destination: Call Recording
- Destination: Queue Priority
IVRs
- Type: Standard IVR
- Type: Pin-based IVR
- Type: Multi-digit IVR
- Destinations: Extension
- Destinations: IVR
- Destinations: Queue
- Destinations: Conference
- Destinations: Voicemail
- Destinations: Remote Access
- Destinations: Directory
- Destinations: Fax to E-mail
- Destinations: Call External Number
- Destination options: Default Caller ID
- Destination options: Change Language
- Operator Extension
- Custom timeouts
- Custom Greeting
- Ringing Type
- Statistics per Extension
Sounds and Music on Hold
- Sounds download / upload / conversion
- Music on Hold customisation
- Music on Hold options: files only, grouped per class
- Music on Hold options: random selection
DTMF Access Codes
- Voicemail
- Call Recordings
- Paging
- Speed Dial
- Other Networks
- Call Forwarding
- Group Hunt
- Caller ID
- Follow Me
- Call Parking
- Music on Hold
- Record greetings
- Operation Times
- Hot Desking
- Dial Local Extensions directly
- Dial Local Extensions limits
- Dial Permissions
- Operation Times
- FAX Detection
IVR Directory
- Search by First Name
- Search by Last Name
- Play Voicemail greeting for Name
Pin-based IVR
- CSV Upload
- Expiry date per PIN
- Destination per PIN
SIP Transports Supported
- UDP
- TCP
- TLS
Caller ID Validation
& Routing
- Match Explicitly
- Match Partially
- Custom Destinations identical
- to DID Destinations
SIP General Settings
- Remote-Party-ID
- SIP Debugging
- QoS
- NAT settings
- Registrations
- Codecs
- RTP timers
- SIP timers
- MWI
- Subscriptions
- Video support
PBXware Desktop
Applications
- Optional Presence Panel
- Optional gloCOM
- Sound Converter
CRM/CTI integration
on request
- SugarCRM
- Salesforce
- ZenDesk
- Zoho
- Microsoft Dynamics CRM
- Software
- Appliances
- SERVERware
