Plus de 200 fonctionnalités incluses avec nos systèmes

* Bientôt disponible en français.

Voicemail

  • Authentication with PIN
  • Voicemail to E-mail
    (Optional Attachment)
  • Custom greeting messages depending on status (Busy, Unavailable)
  • Voicemail operator support
  • Timezone support
  • Sounds per language
  • Limit voicemail length
  • Limit voicemail count
  • Voicemail Groups
  • Message Waiting Indicator (MWI)
  • Unlimited Enhanced Voicemail
  • Operator/Exit Digit
  • Unified Messaging

System Extensions

  • Caller ID control
  • Codec selection
  • Auto Provisioning
  • Voicemail
  • CSV upload
  • CSV Download
  • Protocols: SIP, IAX2, DAHDI
  • Outbound Destinations Permissions
  • Enhanced Services
  • Departments
  • gloCOM Modules
    and Editions
  • QR Code
  • Desktop Apps integration
  • Mobile Apps integration
  • Call Recording

Enhanced Services

  • Call Screening
  • Mobile Numbers
  • Speakerphone Page
  • Follow Me
  • Group Hunt
  • Call Forwarding
  • Do Not Disturb
  • Caller ID
  • Last Caller
  • Call Park
  • Instant Recording
  • Call Pickup
  • Call Filters & Blocking
  • Directory / BLF List
  • Speed Dial
  • Optional Web Callback
  • Delete Recordings
  • Listen to Recordings
  • Call Monitoring
  • Optional Phone Callback
  • Monitoring Conferences
  • Paging/Intercom
  • Remote Access
  • Force Codec
  • Strip Digits
  • CSV Upload
  • CSV Download
  • Destination: Extension
  • Destination: Multi-User
  • Extension (DID Forward ing)
  • Destination: IVR
  • Destination: Queue
  • Destination: Voicemail
  • Destination: Conference
  • Destination: Remote Access
  • Destination: Trunk
  • Destination: Fax to E-mail
  • Destination: External Number
  • Destination: Phone Callback
  • Destination: Deny Access
  • Destination: Operation Times

Setup Wizard

  • Network configuration
  • Billing
  • LCR
  • Caller ID control
  • Codec selection
  • Auto Provisioning
  • Voicemail
  • Call Recording
  • CSV Download
  • Departments
  • gloCOM Editions and Modules
  • Desktop Apps integration
  • Mobile Apps integration

Conferences

  • Limit maximum number of participants
  • Dynamic conferences via Desktop App
  • Conference PIN
  • Conference Admin PIN
  • Conference Marked User PIN
  • Dynamic PIN Prompt
  • Announce user join/leave
  • Announce number of participants
  • DTMF menu for participants
  • Control options for each member

Supported Browsers (GUI)

  • Internet Explorer 10+
  • Safari
  • Google Chrome
  • Firefox

Operation Times

  • Default Destination
  • Custom Destinations for specific Day/Time Range
  • Control Open Days and Hours
  • Control Closed Dates and Hours
  • Custom Greeting
  • Bullhorn

Ring Groups

  • Incoming Call Confirmation
  • Strategy: All
  • Strategy: Round
  • Strategy: Round Memory
  • Strategy: Least Recent
  • Ringtone customisation
  • Caller ID customisation
  • Custom greeting
  • Exit Digit

Queues

  • Strategy: Ring All
  • Strategy: Linear
  • Strategy: Least Recent
  • Strategy: Fewest calls
  • Strategy: Random
  • Strategy: Round-Robin with memory
  • Strategy: Random with penalty

Hot Desking

  • Polycom
  • Yealink

System Administration

  • Web Browser Administration
  • Role Based Administration

Setup and Configuration

  • Unlimited Expandability
  • Setup Wizard
  • Phones Auto
  • Configuration/Provisioning

Monitoring

  • System Extensions
  • Trunks
  • Live Channels

CDR Reports

  • CDR Search and Filters
  • Listen and Download Call Recordings
  • Delete Call Recordings
  • Make calls
  • Print recordings
  • E-mail recordings
  • CSV Download
  • CDR Summary

CDR Statistics

  • Daily statistics
  • Compare data by day / month
  • Calls duration per month
  • Personal IVR
  • Online User Directory
  • System Operation Times

Customisation & Reliability

  • Services Monitoring
  • Powerful Reporting
  • System Backup
  • Custom Extensions
  • Custom routing via dial plan
  • System Extensions
  • Protocols: SIP, IAX2, DAHDI
  • Outbound Destinations Permissions
  • Enhanced Services

FAX

  • SIP T.38 support
  • Sending faxes
  • Receiving faxes (E-mail)
  • Viewing faxes in TIFF / PDF format
  • FAX Cover page customisation

GUI Global Settings

  • Global Administrators
  • Site / Tenant Administrators
  • Date / Time format settings
  • Language settings (Internationalisation support)
  • HTTP API
  • IP Address restrictions (blacklist/whitelist)
  • Branding

Branding

  • Custom Login logo
  • Custom CSS branding
  • Product name branding

HTTP API

  • Extensions
  • Trunks
  • DIDs
  • Ring Groups
  • IVRs
  • CDRs
  • Routes
  • Servers / Tenants
  • Service Plans
  • Destinations

Delivery Method(s)

  • Timezone configuration
  • Administrator password
  • Licensing
  • Services control
  • SMTP Configuration
  • G.729 codec and license installation
  • Updates and Upgrades
  • Backup
  • QoS

Auto Provisioning

  • HTTP/HTTPS provisioning
  • with Authentication
  • TFTP provisioning

Remote Access

  • Destinations
  • Voicemail
  • Agent Login

DIDs

  • Destination: Caller ID Validation
    & Routing
  • Destination: Caller ID Replacement
  • Destination: Call Recording
  • Destination: Queue Priority

IVRs

  • Type: Standard IVR
  • Type: Pin-based IVR
  • Type: Multi-digit IVR
  • Destinations: Extension
  • Destinations: IVR
  • Destinations: Queue
  • Destinations: Conference
  • Destinations: Voicemail
  • Destinations: Remote Access
  • Destinations: Directory
  • Destinations: Fax to E-mail
  • Destinations: Call External Number
  • Destination options: Default Caller ID
  • Destination options: Change Language
  • Operator Extension
  • Custom timeouts
  • Custom Greeting
  • Ringing Type
  • Statistics per Extension

Sounds and Music on Hold

  • Sounds download / upload / conversion
  • Music on Hold customisation
  • Music on Hold options: files only, grouped per class
  • Music on Hold options: random selection

DTMF Access Codes

  • Voicemail
  • Call Recordings
  • Paging
  • Speed Dial
  • Other Networks
  • Call Forwarding
  • Group Hunt
  • Caller ID
  • Follow Me
  • Call Parking
  • Music on Hold
  • Record greetings
  • Operation Times
  • Hot Desking
  • Dial Local Extensions directly
  • Dial Local Extensions limits
  • Dial Permissions
  • Operation Times
  • FAX Detection

IVR Directory

  • Search by First Name
  • Search by Last Name
  • Play Voicemail greeting for Name

Pin-based IVR

  • CSV Upload
  • Expiry date per PIN
  • Destination per PIN

SIP Transports Supported

  • UDP
  • TCP
  • TLS

Caller ID Validation
& Routing

  • Match Explicitly
  • Match Partially
  • Custom Destinations identical
  • to DID Destinations

SIP General Settings

  • Remote-Party-ID
  • SIP Debugging
  • QoS
  • NAT settings
  • Registrations
  • Codecs
  • RTP timers
  • SIP timers
  • MWI
  • Subscriptions
  • Video support

PBXware Desktop
Applications

  • Optional Presence Panel
  • Optional gloCOM
  • Sound Converter

CRM/CTI integration
on request

  • SugarCRM
  • Salesforce
  • ZenDesk
  • Zoho
  • Microsoft Dynamics CRM
  • Software
  • Appliances
  • SERVERware
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